As my quarterly performance review looms, I sat down the other day and completed some online exercises in relation to performance management, and how one can evaluate themselves. Coupled with an excessive amount of article research on careers and roles, it became apparent what companies’ value in their employees. Below is a snapshot of some points that I believe are sometimes forgotten amongst all the paperwork and telephone calls…
1. Being punctual
It’s not rocket science; being on time for work, meetings and appointments is a good trait to have. It shows that you’re interested, organised and respect whoever is involved. As technology advances and people become far more easily available, the necessity for courtesy has fallen amongst the cracks -This is one of those small attention-to-details that can give you the competitive edge.
2. Keeping up to date on industry news
Allocating a window of time in your day to sit down with the local newspaper, or logging on to business websites and finding out the latest market news in both your industry and that of your clients will surely come in handy when having discussions. Offering information on new projects or mentioning a business deal in front of your colleagues indicates that you are switched on and can offer a wealth of information and guidance.
3. Giving out good vibes and having a positive demeanour
While we can’t always avoid our personal lives creeping in and fogging our mind, give your managers the heads up and just let them know what’s going on, so you can avoid the awkward “you’re not focusing at work, is everything okay” conversation. That way, you can both work towards upholding that wonderful work ethic you have and have common grounds.
4. Speaking up and being honest with your colleagues and boss; create a trusting relationship
I believe that this is one of the most crucial habits to develop and maintain, because if you don’t have trust, what do you have?
5. Understanding the ins and outs of your company
Simple details like how long the company has been in operation, how it was formed and an understanding of all facets of the business reflects on both your employer and you and should be the first of many researches you should conduct. Chat with the CEO about how they came into the business, or sit down with the Managing Director and ask them what the initial dream was for the company.
6. Making notes of your performance and suggest solutions when there are issues
Perfect for that time of year when your review/s come up and you need to reflect on performance. Identify areas that you may struggle with and areas that you excel in and always keep note of tasks you enjoy doing. Having a list of past achievements is also good material to discuss during your review.
7. Keeping your skill set up to date
Seen any training sessions of interest, or courses that can sharpen your already developed skills? Approach your manager about it or even take the initiative and enrol yourself.
8. Creating relationships with colleagues – getting to know them outside of work
This is definitely a point that can sometimes be completely ignored, but it is also one of the most essential relationship foundations you can have. Knowing birthdays, hobbies, family members and events allows for conversations and helps you to develop those natural attention-to-detail skills that will also be useful with clients.
9. Allowing a relevant amount of time out of your day to check through emails, return phone calls and look over your diary/appointments
Coinciding with organisation, spending those 5 to 10 minutes each morning and afternoon to see what your day entails, touch base with your clients and candidates in a blocked time slot and action emails that helps free up the majority of your day to do your ‘work’.
10. Being proactive
This is a no-brainer; you’re hired to do your job, so do it well. Take initiative, be proud of your career and be the gem that shines amongst the rocks. The performance you offer in a role sticks to you, and even if you’re not yet in your dream career, giving 110% in one role means a reference that can help you obtain your dream role.
You’ve probably read over this and thought ‘well of course’ but as business picks up and your work load changes, it’s easy to let small, but meaningful details go amiss. Developing a habit will ensure these points stick in the forefront of your mind. In conclusion; if you’re reading this, it means my performance review went well!
Bianca Jovicic – Office Manager – Qld