HR; Employee Engagement; Customer Service Archives - Optimum Consulting

Feeling undervalued or underpaid?

I recently caught up with a good friend of mine over a few drinks and she was feeling unsure and had a few concerns about her current role.  For the purpose of this blog, her name will be Sally.  Sally started off by saying how much she loves her job, her team, her manager and

The benefits of using a recruitment agency

Are you an employer considering using a recruitment agency to assist with hiring new staff? The term “recruitment agency” can sometimes hold negative connotations and I’m sure there are plenty of ‘horror’ stories out there. More recently though, there are now many businesses turning to recruitment agencies and there is a definite shift to more

What’s the Fuss About Psychometric Assessments

Psychometric assessment is nothing new to the world of HR. In fact, it has been used since the 19th century. You may have come across it yourself as well. Regardless of whether it was through the employer or employee front, many of you may have heard of, used, or gone through psychometric assessment. For some,

Are Your HR Managers Worth Their Weight in Customers?

After a number of years in the market research industry, I have now been a happy participant in the Human Resources sector for just over a year now working with organisations that are keen to improve their people-related performance. During this time there is one thing I have noticed which I would like to bring