Shaky foundations are the most common cause of resource-draining problems that a workplace is likely to experience. During turbulent market conditions, these become even more problematic. Whilst there are many things that a workplace must get right in order to be successful, the best place to start is to first strengthen the ‘root causes’ of workplace performance – those things that support everyone to do their job properly. This is where you will find the greatest return on effort and investment. It’s also where we can help.
Defining the right roles
Identifying necessary positions and the required skills and experience is a critical foundation of success. Doing this well makes everything that follows (from recruiting the right people through to fostering high performance) much more likely to succeed.
Effective recruitment is all about having the right repeatable processes in place to consistently select the right person every time. It’s also about understanding market accessibility, candidate availability, and salary implications. This is why Salary Benchmarking is something we do often.
The initial experience for new team members is critical to ensuring they can get up to speed quickly. The opportunity is to get the process right, and ensure it is consistent every time. This is partly about technology, and partly about making sure that people are accountable for delivering the right experience.
Like any journey, a clear destination allows all other associated decisions and activities to shuffle into place appropriately. Without clear goals, uncertainty leads to unnecessary chaos and wasted time. We can provide you with a simple way to set effective goals that give everyone the best chance of success.
Consistent expectations and standards.
When everyone is clear about performance expectations and standards of behaviour, they have a much better chance of succeeding. It makes a big difference when everyone can go about their job confidently knowing the ‘ground rules’ that apply to everyone actually do apply to everyone.
Adequate resources, training and support.
Being expected to deliver to a certain standard but not having the tools or resources or capabilities to get the job done properly isn’t fair. This includes processes, technology solutions, tools-of-trade, know-how and workflows. We can help you determine gaps and risks that are likely to lead to future problems.
If someone can’t trust the information they are being provided with, or they simply aren’t receiving the information they need to do their job, it leads to frustration. We can help you to create a communication drumbeat that ensures important information is moving right across the workplace.
A commitment to continuous improvement
How does your workplace compare? A great way to start our journey together is with an Optimum Workplace Audit to assess the strength of these important foundations. Contact Stephen Cushion for more information.
How healthy are your workplace foundations? A great way to start our journey together is with an Optimum Workplace Audit to assess the strength of these important foundations. Contact Stephen Cushion for more information.
Start with our Talent Strategy Needs Analysis.
The most cost-effective way to ensure your workplace attracts and retains the best people is to do the important things really well. We can help you to identify your biggest improvement opportunities immediately.
+61 7 3228 8400