by Optimum
Share
by Optimum
Share
Over the past two years, the conversation around artificial intelligence has been impossible to ignore. Organisations across Brisbane are integrating AI into almost every corner of their operations. Calendar management is being automated, inboxes are being triaged by machine learning, and administrative workflows are smoother than ever.
And yet… demand for high-performing Executive Assistants is higher than ever.
AI is a powerful tool, but it can’t replace the human capability, judgement, emotional intelligence, and organisational influence that exceptional EAs bring.
Here’s why the EAs will remain critical, no matter how advanced technology becomes.
AI Can Process Information, But EAs Understand Context
AI is brilliant at data: sorting it, summarising it, and surfacing it.
But businesses aren’t driven by data alone. They’re driven by:
- Politics
- Priorities
- Timing
- Relationships
- Risk
- Human emotion
An EA doesn’t just know what is happening, they understand why and what it means.
AI can identify a gap in a calendar, but an EA knows that filling it would cause tension with a key stakeholder, clash with an Executive’s natural working rhythm, or send the wrong message to the board.
This contextual intelligence is learned over months and years, not through coding.
Relationships Can’t Be Automated
EAs are often the connective tissue of a workplace. They support Executives, manage internal relationships, and liaise with clients, vendors, board members, and community partners.
AI can send an email, but it can’t:
- Diffuse a tense conversation
- Mentor a junior staff member
- Build rapport with a long-standing client
- Read the room before a sensitive meeting
- Manage competing personalities
- Protect their executive’s time without damaging relationships
Businesses function on trust, and trust is built by humans.
EAs Provide Judgment, Subtlety, and Diplomacy
AI follows rules.
EAs navigate nuance.
Great EAs make hundreds of micro-decisions every day that require judgment, discretion, and diplomacy:
- Should this request be pushed straight through to the CEO?
- Should we delay this meeting to avoid conflict with upcoming negotiations?
- Is this email urgent or politically sensitive?
- How do we say no without burning a bridge?
AI can analyse sentiment, but it can’t understand office dynamics, the Executive’s personal leadership style, or the long-term implications of a misstep. The EA protects the Executive, and the organisation with judgment that cannot be automated.
Executives Need a Strategic Partner, Not Another Tool
Top-tier executives increasingly see their EA as a strategic partner, not a task handler.
The modern EA is involved in:
- Project coordination
- Change management
- Board and governance support
- Communication strategy
- Stakeholder engagement
- Business operations
AI can take over tasks, but not strategic thinking.
It can summarise, but not interpret.
It can report, but not advise.
Executives still need someone to anticipate needs, identify blind spots, and provide grounding in moments of intensity.
The EA Role Is Expanding, Not Shrinking
AI is removing some of the more manual tasks EAs have carried for decades. But instead of making them obsolete, it is freeing them to operate at a higher level.
The best EAs in Brisbane are already shifting into:
- Hybrid EA/Operations roles
- EA/Project Manager positions
- Chief of Staff pathways
- Workflow and process optimisation
- Culture and engagement responsibilities
AI isn’t replacing EAs, it’s elevating them.
The Human Touch Will Always Matter
No matter how sophisticated AI becomes, organisations are human ecosystems.
People want:
- To feel heard
- To feel supported
- To feel confident in decisions
- To feel connected
EAs deliver that human connection across all levels of the business. They modernise workflows, champion their executive, and ensure people feel valued.
This is why the sentiment conveyed by Executives is AI is helpful, but my EA is essential.
Final Thoughts
AI will absolutely transform the way EAs work, but it won’t replace them.
It will make good EAs great, and great EAs indispensable.
The future belongs to the assistants who pair technical fluency with emotional intelligence, strategic thinking, and human insight. And those assistants will continue to be among the most critical hires in any organisation.
Rutherford Kennedy
Senior Consultant & Recruitment Lead
In part two of my advice of what skills any leader will require now, for 2030 and beyond: Information Management and Critical Thinking are key to learn and develop. Information Management We are already using data in all aspects of our organisations (or should be!) from sales to engagement to productivity. Systems can produce a […]
I think that it is fair to describe the economy as patchy right now. There are good months followed by difficult ones. Costs are rising and sales are not following them at the same rate. Businesses are under pressure to remain profitable. I spoke to the owner of a business who has been struggling with […]
If you are a business leader and you believe that good people make great organisations (which just happens to be our motto here at Optimum Consulting), it might be worth reflecting on this question for a moment. As a business leader, you probably already know how important customer experience is to your organisation. To be […]
Career Defining Moments – Maddi’s Bold Career Move Moving to a new city is one thing. Moving to a new city and stepping into a brand-new career? That’s a whole different challenge. But that’s exactly what Maddi Carroll did. She left behind a promising career in Melbourne’s commercial projects and maintenance industry, packed her bags […]
